Essential calling
Basic
$22/ user / month
A straightforward option for shared spaces and simple calling needs.
Package highlights
- Call Waiting
- Make/Receive Calls
- Ideal for Common Areas
Cloud-hosted VoIP pricing
Clear packages.
Simple per-user pricing.
Choose the calling tools your team needs, with one monthly rate per user for each package. The same package rates apply whether you have a few users or several offices.
Four packages. Consistent rates. Personal support.
Built around your business
Example package subtotalAn everyday office setup
6 Standard users
Voicemail, call parking, and conference calls.
6
Billable users
$25
Per user / month
Package subtotal
Monthly recurring package charges
$150 / mo
Find the right fit
A package for the way
your team handles calls.
All prices below are per user, per month. Choose based on your calling needs, with the same published package rates at every team size.
Recommended
Everyday business
Standard
$25/ user / month
Practical tools for people who handle calls as part of their daily work.
Package highlights
- Voicemail
- Call Parking
- Conference Calls
More ways to connect
Premium
$30/ user / month
Additional flexibility for users who need multiple phones and mobile access.
Package highlights
- Call Recording
- Multiple Phones
- Mobile App Access
Focused on incoming calls
Call Center Agent
$45/ user / month
Tools for agents and teams managing incoming calls through queues.
Package highlights
- Caller Queues
- Detailed Reporting
- Live Dashboard Monitoring
- Login/Logout Different Phones
Listed rates are recurring package charges per billable user. Equipment, setup, additional services, and applicable taxes and fees are reviewed separately. Device compatibility and the complete package configuration are confirmed with your estimate.
More than a monthly rate
The right tools.
A provider who knows them.
Your package is part of a phone system built around your business. Vox Rail helps you plan the setup and supports the hosted system after launch.
Work with a local telecom engineer for configuration, troubleshooting, and changes. We can coordinate with your IT provider so your phones and network are considered together.
Explore cloud-hosted VoIPChoose for your workflow.
Consider who answers calls, who needs voicemail or mobile access, and whether your team manages incoming calls through queues.
Keep the rate easy to follow.
Each package has one per-user monthly rate. Your package subtotal follows the number of billable users, without a volume-tier selector.
Plan changes with confidence.
When your team grows or your needs change, we review the users, package capabilities, and equipment needed for the next step.
Understand the whole picture
An estimate built
around your business.
The package rate is the starting point. Your estimate brings the recurring service and transition costs together so you can review the proposed setup before deciding.
Your recurring service
Review the package, number of billable users, telephone numbers, and any additional services needed for your business.
Phones & equipment
We check existing phone compatibility and identify any equipment you need. Phones purchased through Vox Rail include a one-year warranty.
Setup & transition
Your estimate identifies applicable setup, configuration, and number-transfer charges so you can plan the move.
Taxes & other charges
Applicable taxes, fees, and charges for any additional services are reviewed alongside your package pricing.
Service details and applicable charges are reviewed with your estimate and service order. You can also review our Terms of Service.
Before you choose
Your pricing questions,
answered.
Tell us about your users and calling needs. We’ll help you understand the options and put together a practical estimate.
Talk with Vox RailDoes the per-user price change when I add more users?
No. Each package has one listed per-user monthly rate at every team size: Basic $22, Standard $25, Premium $30, and Call Center Agent $45. Adding users changes the service subtotal, but it does not move you into a different volume-pricing tier.
How do I calculate my monthly package subtotal?
Multiply the number of billable users by the selected package’s monthly rate. For example, six Standard users at $25 each have a package subtotal of $150 per month. Equipment, setup, additional services, and applicable taxes and fees are reviewed separately.
What counts as a user?
We review the people, shared phones, and other calling endpoints your business needs, then identify the billable users in your estimate. A user and a physical phone are not always the same thing, particularly when a package supports multiple phones.
Which package should I choose?
Basic suits simple calling and common areas. Standard focuses on voicemail, call parking, and conferencing. Premium adds options for recordings, multiple phones, and mobile app access. Call Center Agent focuses on queues, reporting, monitoring, and agent login flexibility. We review the complete package capabilities with you before you choose.
Are desk phones included in these monthly rates?
The displayed amounts are monthly per-user package rates. Equipment requirements and any related costs are reviewed separately in your estimate. We can assess whether your current phones are compatible before recommending replacements.
Can I keep my current business number?
In many cases, yes. We check transfer eligibility and coordinate number porting. Your estimate identifies applicable transfer charges. Keep your existing service active until the transfer is complete.
Can I change my package or add users later?
Contact Vox Rail when your requirements change. We help review the package, users, devices, and configuration you need, along with any effect on your recurring service and setup costs.
Is support available after setup?
Yes. Vox Rail provides ongoing support for your hosted phone system, with a local telecom engineer who understands your setup. Use our customer support portal or contact us for help and service changes.
Let’s find your fit
Ready for a clearer
phone service plan?
Share your team size, locations, and calling needs. We’ll help you choose a package and review the complete estimate.