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Vox Rail
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Terms of Service

Last Modified: 12/3/2024

This User Agreement ("Agreement") governs the terms and conditions for using the VoIP services provided by Vox Rail LLC ("Company," "we," or "us"). By using our services, you ("User" or "Client") agree to comply with these terms.

1. Agreement to Terms

By signing up for or using our services, you acknowledge that you have read, understood, and agree to this Agreement. If you do not agree, you must not use our services.

2. Definitions

3. User Obligations

4. Service Limitations and Requirements

5. Hosted Service Terms

Vox Rail LLC provides its VoIP services as a managed, cloud-hosted solution. Users acknowledge and agree to the following:

  1. Service Access: Users purchase access to a fully managed hosted service provided by Vox Rail LLC. The service includes telecommunication functionality but does not involve the sale, transfer, or licensing of any underlying software or infrastructure to Users.
  2. Proprietary Components: The hosted service includes proprietary systems and software components developed exclusively by Vox Rail LLC. These systems, including but not limited to the management interface and server configurations, are not for sale, transfer, or license under any circumstances.
  3. Backend Access: Users have no access to the server or backend infrastructure supporting the hosted service. All configurations, management, and maintenance are performed solely by Vox Rail LLC.
  4. No Resale: Users are expressly prohibited from reselling, sublicensing, or otherwise transferring access to the Service to any third party without prior written consent from Vox Rail LLC. Any unauthorized resale or transfer is grounds for immediate termination of the Service without notice.
  5. No Ownership Transfer: Under no circumstances will the server, software, configurations, or any components of the phone server solution be sold, transferred, or made available to any individual, company, or third party. The server and all components are and will remain the sole property of Vox Rail LLC.
  6. Use of Open-Source Software: Vox Rail LLC utilizes open-source software as part of its hosted service infrastructure. This software is managed and maintained by Vox Rail LLC and is not distributed to Users. The open-source components are governed by their respective licenses, which do not grant Users rights to the software's source code or binaries.

6. Fair Usage Policy

To maintain the quality and affordability of our services, Vox Rail LLC enforces the following Fair Usage Policy:

  1. Monthly Minute Allowance: Our Service is designed for reasonable, typical business usage. Each user account is allocated a pooled monthly allowance of minutes across all active extensions, collectively. The expected usage per user generally ranges between 1,500–2,000 minutes per month.
  2. Excessive Usage: If a client’s total usage exceeds the pooled allowance of minutes for their account by a significant margin for three consecutive months, we reserve the right to review the client's account. This may result in a price adjustment to accommodate the higher usage rate.
  3. Notification and Review: Users who consistently exceed the fair usage threshold will receive advance notification, along with an explanation of any adjustments to their pricing if necessary. We aim to work with clients to manage and, if possible, mitigate excessive usage.
  4. Prohibited Uses: Users may not engage in practices such as telemarketing, robocalling, or other high-volume automated calling. These activities are strictly prohibited and may result in immediate suspension or termination of the Service. The following uses of the service are strictly prohibited:
    • Engaging in fraud, identity theft, or other unlawful activities.
    • Sending unsolicited or unauthorized advertising (e.g., spam, robocalls).
    • Harassing, abusing, or intimidating others via the Service.
    • Attempting to compromise or bypass the security of the Service or related systems.
    • Using the Service in ways that could harm its performance, including excessive network traffic or unauthorized bulk calling.
    • Violations of this policy may result in immediate service suspension or termination.

7. International Dialing

8. Fees and Payments

9. Privacy and Data Protection

10. Service Modifications

11. Limitations of Liability

12. Termination and Suspension

13. Cancellation

14. Device Purchase Terms

Vox Rail LLC offers the option to purchase VoIP phones directly, with both up-front and installment plan options. The following terms apply to all device purchases:

15. Device Lifecycle and Security Standards

To maintain the security and functionality of our Service, Vox Rail LLC enforces strict adherence to modern security standards for all connected devices. Users acknowledge and agree to the following:

16. Account Security and Support

17. Governing Law and Dispute Resolution

18. Amendments and Changes