Privacy Policy

1. Information We Collect

We collect various types of information from our customers ("you" or "users") to provide and improve our VoIP services. The types of information we collect include:

• Company Information: Company names, addresses, and primary business phone numbers.
• User and Employee Information: Names of employees, managers, or authorized personnel for extensions.
• E911 Compliance Information: Names and addresses for E911 emergency services.
• Login Credentials: Usernames and passwords for accessing our portals and systems.

We do not collect any credit or debit card information. All payments are processed offline, typically via check.

2. How We Use Your Information

We use the information we collect to:

• Provide and Manage Services: Establish and manage user accounts, configure VoIP extensions, and set up E911 compliance for emergency services.
• Security and Authentication: Secure user access to portals and ensure authorized personnel manage the service.
• Customer Support: Respond to inquiries, troubleshoot issues, and provide customer support.
• Service Improvements: Improve our services based on usage trends, feedback, and user needs.

3. How We Share Your Information

We will not sell, rent, or trade your information to third parties. We may share your information in the following limited circumstances:

• Emergency Services: To fulfill E911 compliance, we may share names and addresses with emergency response services.
• Legal Compliance: We may disclose information when required to comply with applicable laws, legal processes, or government requests.
• Service Providers: We may share information with trusted service providers who assist in operating our services, with appropriate safeguards in place.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, and misuse. These include:

• Encryption and Secure Storage: Sensitive information, including login credentials, is encrypted and securely stored.
• Access Control: Only authorized personnel have access to customer information, and access is restricted based on job function. Any and all access to systems and customer data will only be transmitted over a secure, encrypted connection.

Despite these safeguards, no online data transmission or storage is completely secure. We cannot guarantee absolute security, and users provide information at their own risk.

5. Data Retention

We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We will delete or anonymize information when it is no longer required for these purposes.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have rights over your personal information, including:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your information, subject to our retention obligations.
• Restriction: Request to restrict certain uses of your information.
• Objection: Object to certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us at info@voxrail.com. We will respond within a reasonable timeframe and as required by law.

7. Childrens Privacy

Our services are intended for businesses and are not designed for or marketed to children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it as soon as possible.

8. Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify users of significant changes by posting the updated policy on our website or by other communication methods. The effective date of the latest version will be noted at the top of this policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: